Re-enable any security software that was disabled in Step 2. Start LockDown Browser to verify installation. Run the installer and accept the prompts to modify or repair LockDown Browser.ĥ. Download the LockDown Browser installer intended for your institution.Ĥ. Afterwards, restore your security software to its normal status.ģ. Do not use "Switch User" or a "Remote Desktop" access.Ģ. Directly log into the Windows computer as a local administrator with full rights. If you are still unable to download the LockDown Browser installer or run it, these steps will resolve most causes of the problems:ġ. So, the installer can’t be run until the file is renamed back to “LockDownBrowser-xxx-yy.exe”. For example, some security software will change the file extension for. Solution 2: Make sure that antivirus or security software is not interfering with the download. Solution 1: Try downloading the setup file using a different browser, such as Firefox or Google Chrome. A login is not necessary.Symptom: You are not able to download the LockDownBrowser-xxx-yy.exe setup file (where "xxx-yy" is the version number), or when you run it you see a message indicating that it is not a Windows application. If using a Mac with no physical power button, hold down the Touch ID for six seconds to force a shut down.Ĭ) Start LockDown Browser and let it navigate to the institution's login page. A login is not necessary.Ĭ) Once you're at the login page, shut down LockDown Browser.ĭ) Log out of the Windows user account (do not use Windows Restart)Į) Log back into the Windows user accountģ) If you have LockDown Browser - Mac, you can restore the default settings on your computer by following these steps:Ī) Force a shut down of your Mac by holding down the power button. At the end of the target address, append the following: /restore (note: there is a space in front of the slash)Īfter starting LockDown Browser with the /restore option, you should see a confirmation pop-up window:Īfter your settings are restored, be sure to remove the "/restore" from the LockDown Browser shortcut.Ģ) You can also restore the default settings on your computer by following these steps:Ī) Start the system from a power down (not suspension).ī) Start LockDown Browser and let it navigate to the institution's login page. Under the "Shortcut" tab, locate the "Target:" field.Right click on the "LockDown Browser" desktop shortcut in Windows and select "Properties".Otherwise, you will need to shut off your antivirus. Download and install the latest LockDown Browser application for Windows. Ensure that your antivirus software will allow you to download it.Please _do not_ attempt to remove LockDown Browser or perform any other restore methods before doing the following steps.ġ) You can restore your settings after a power down and restart by adding a " /restore" to the LockDown Browser shortcut. We recommend the following steps to restore any default settings after a power down. Ignore any messages that may appear on your screen during this process. Keep holding down the power button until the computer completely turns off. Usually there is a small "chirp", "click" or "beep" as the local drive heads are locked into transport position and the display discharges during the power down. Other than the above, the only other option is a power down.īecause many systems put the computer into suspension when pressing the power button once, it will likely be necessary for you to force a power down by holding down the power button for 5 to 20 seconds or longer. This is typically only available when taking the exam in a managed lab. If you have a proctor available, you might consider asking them to enter the "Proctor Exit Password" to close LockDown Browser. If you choose to close the browser, you will then be required to provide a reason for exiting the session: Upon exiting, you'll first see this warning: If the "Student Early Exit" feature has been made available by your instructor, you can exit the exam and provide a reason. Screen mirroring software allows users to display the screen of one device onto another device, essentially creating a mirrored replica. A method that some students may attempt to get around the restrictions of Respondus Lockdown Browser is by using screen mirroring software. Locate and double-click the downloaded file to start the setup process and follow on-screen instructions. Method 4: Using Screen Mirroring Software. When LockDown Browser appears to "freeze", it is commonly due to a dialog box from other applications running in the background appearing underneath the secure LockDown Browser layer or there are corrupted web links, which are blocked. Follow the on-screen prompts to download the correct Respondus browser for your computer (Windows or Mac).
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